The constraint
Double-bookings between Booking.com, Agoda, and direct walk-ins created guest friction. Housekeeping room status was relayed by walkie-talkie, delaying 3:00 PM check-ins.
The work
CloudTek commissioned LumenStay with 2-way OTA channel manager sync, mobile housekeeping room inspector dispatch, contactless mobile check-in, and unified dining/spa charge routing.
What is running
Overbooking was eliminated. Room turnaround improved by 45 minutes, allowing early check-ins that elevated guest satisfaction scores to 4.9/5.