Hotels, boutique resorts, and multi-branch property groups need a seamless bridge between online bookings, front desk guest reception, and back-of-house operations. LumenStay is a cloud-native Hotel and Property Management System SaaS that orchestrates the entire guest journey.
Front desk teams manage guest reservations and room allocations through an interactive, real-time tape chart. Mobile check-in, keycard encoder integration, and digital guest folio billing ensure smooth arrival and departure. Housekeeping teams receive real-time room status dispatches on their mobile devices, instantly notifying the front desk when rooms are cleaned and inspected.
With two-way OTA channel synchronization, dynamic seasonal pricing, banquet/event booking, and automated night audit reports, LumenStay maximizes RevPAR and occupancy across every branch.
Capability set
- Multi-branch Central Reservation System (CRS) with interactive room tape chart
- Streamlined front desk check-in, express check-out, and keycard encoder integration
- Mobile housekeeping task dispatch with real-time room cleanliness condition updates
- Comprehensive guest folios, corporate accounts, room service charge-backs, and night audits
- Two-way OTA channel manager sync (Booking.com, Agoda, Expedia) and direct booking widget
- Multi-property management analytics: RevPAR, Average Daily Rate (ADR), and occupancy metrics